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Personal Data Protection Act & Privacy Notice

1. Introduction

In compliance with the Personal Data Act 2010 (“the Act”) and its regulations, this notice is issued to all our valued clients and/or prospective clients. This Notice will inform you of your rights with regards to your personal data that has been and/or will be, collected and processed by us.

2. Collection of Personal Data

We have collected and will collect your personal data to be processed by us and/or on your behalf in the course of your present or future dealings with Thong Guan Industries Berhad, its subsidiaries, and its associated companies (“Thong Guan”, “TG”, “we”, “our”, or “Company”). Your personal data enables us to achieve the “Purpose” herein that is in connection with our business.

3. Description of Personal Data

a) Name;

b) Identity Card no;

c) Gender;

d) Email address;

e) Mobile phone no.;

f) Passport no;

g) IP address;

h) Images (still/recording);

i) Sensitive personal data; and any

j) Personally Identifiable Information (PII) defined by international privacy law or standards

4. Purposes of Collection of Personal Data

Thong Guan will use clients’ personal data for the following purposes, including but not limited to:

a) recruitment purposes;

b) effective customer service/investor relations engagement;

c) commercial transaction in relation to the Company’s business;

d) registration for interests in webinars, launching events, promotions, offers, etc.;

e) downloading brochures, white papers, posters and product materials;

f) marketing and promotional efforts;

g) internal administrative purposes such as auditing, data analysis and research and development;

h) for security and fraud prevention;

i) preparation or execution of written agreement or document regarding the Company’s business;

j) dealing with government or non-government bodies, agencies or institutions in conjunction with our business, including our sales products or after-sales services.

5. Sources of Personal Data

Thong Guan may obtain clients’ personal data from the following sources, including but not limited to:

a) Application forms;

b) Website;

c) Business cards;

d) Download forms;

e) Inquiry forms;

f) Social media platforms; and

g) Any engagements that require the submission of clients’ personal data.

6. Disclosure of Personal Data

We may disclose the client’s personal data to other subsidiaries within our group. These subsidiaries will treat the client’s personal data as confidential, in accordance with this Personal Data Protection and Privacy Policy and with all applicable Data Protection legislation and will process such personal data only for the Purposes and within the terms set out herein. We are responsible for the personal data under our control, including personal data disclosed by us to a Vendor (often referred to as the “data processor”). We take every measure to provide a comparable level of protection for personal data should the information be processed by a Vendor. Thong Guan is committed to complying with the Personal Data Protection Act 2010, particularly its policies and corresponding guidelines and orders. However, Thong Guan reserves the right to disclose and/or transfer (within or outside Malaysia) the personal data to any authorised third party data use, including without limitation to the following circumstances:

a) as and when required under the law to disclose;

b) for dealing with government or non-government bodies, agencies or institutions in conjunction with our business;

c) for the authorised usage of Thong Guan;

d) for circulation of product materials for the Company; and

e) for the usage of external auditors or any other third-party appointee or data processor as we may deem necessary to facilitate your dealing with us.

Third-party data users and/or data processors are held legally responsible for securing your personal data at a comparable level of security in relation to the applicable data protection laws and widely accepted industry standards. You may at any time withdraw your disclosure consent given in whole or in part subject to any applicable legal restrictions, contractual conditions and reasonable notification time period by contacting us at or visiting the CONTACT tab on our website.

7. Security of Personal Data

Thong Guan uses strict procedures and security features to prevent unauthorised access wherever possible. Personal data protection to us via our website or any applications is protected during transit using encryption such as Transport Layer Security (TLS). When personal data is stored by Thong Guan, we use computer systems with limited access housed in facilities using physical security measures. Data stored in cloud services is encrypted, including when we utilise third-party storage. The level of security of personal data kept in a non-electronic environment is also treated with strict procedures and means.

8. Use of Cookies

The cookies used by the Website are solely associated with anonymous users and their computers and do not provide personal data on users. Some cookies are used by third parties to provide Thong Guan with data on the effectiveness of its engagements and promotions. The cookies used by the Website do not in any way collect personal data that could be used to identify a specific user. In addition, cookies are of a temporary nature, used solely to improve the efficiency of the last transmission. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.

9. Transfer of Personal Data

We are very serious about providing a comparable level of protection for personal data should the information be processed or used outside Malaysia by our vendors or experts.

10. Marketing and Promotional Purposes

Upon subscribing to our services, you will be receiving marketing and/or promotional emails or calls from us, which includes monthly promotions and information on future events. If you do not wish to receive any promotional news or calls, please click the unsubscribe link at the bottom of the email, and you will be excluded from our newsletters and contacts.

11. Data Subject’s Obligations

It is necessary for us to collect and retain clients’ personal data. Therefore, it is also obligatory for clients to supply personal data to us in the most accurate manner. If clients do not provide us with personal data, we are unable to process personal data on clients’ behalf, for the Purpose stated in clause 4 herein, or effectively render our services to clients, and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.

12. Changes to Personal Data Protection and Privacy Policy

We reserve the right to amend this Personal Data Protection and Privacy Policy from time to time without prior notice. We advise that you check our website for this Personal Data Protection and Privacy Policy on a regular basis. Kindly view our Notice on the website,

13.  Acknowledgement and Consent

By communicating, engaging with Thong Guan or using the Company’s products and services, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing, disclosure and transfer of your personal data by us, as described in this Notice. Any email we send you will contain an automated unsubscribe link so you can opt-out of the mailing list. You can also withdraw your consent by written notice by email at

14. Contact Us

If you encounter any problems or have queries pertaining to this Personal Data Protection and Privacy Policy and/or intend to access or update your personal data in our records, please contact us by email at or visit the CONTACT tab on our website.