Career
Thong Guan’s mission is to create equal opportunities for everyone. Come work with us and do what you love.
THONG GUAN IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY.
The Human Resources Department
Thong Guan Industries Berhad
Lot 52, Jalan PKNK 1/6,
Kawasan Perusahaan Sungai Petani,
08000 Sungai Petani, Kedah, Malaysia.
As a growing corporation, we are always on the lookout for capable, confident, and committed individuals to serve our expanding operations both in Malaysia and abroad.
We hire individuals with the knowledge, skills, abilities, and motivation that will enable us to maintain our competitive advantage in an increasingly competitive environment.
We welcome talents who strive to be innovative and add value to join our team and grow with us.We are confident that you will find the right opportunities at Thong Guan.
We also provide industrial training opportunities for university undergraduates.
For more opportunities whether you are a fresh graduate or an experienced professional, please send or email your resume with a recent passport-sized photo of yourself to us.
Job description
Position Objective:
CS – To coordinate, plan and implement activities in the Customer Service Department towards total customer satisfaction in achieving Company’s objectives.
Performance Measures and Standards: CS
- a) Number of customers’ complaints (internal/external).
- b) Courtesy in handling customers.
- c) Time taken to solve customers’ problems.
- d) Sales team’s objectives are met in terms of profit margin, market penetration and volume.
- e) Systematic and up-to-date records.
Job Requirements:
- Candidate must possess at least a Diploma or Degree in Business Studies/Administration/Management, Marketing / Mass Communication or equivalent.
- Fresh graduates are welcome to apply.
- Good communication and interpersonal skills.
- Candidates fluent in English/(Mandarin could be an advantage) as the role requires candidates to deal with EU, US & South Asian clients
- Job Types: Full-time, Permanent
Send your resume to :
recruitment.admin@thongguan.com
Job Description:
- Monitoring staff discipline, break hour, attendance, performance and ensure instructions are followed.
- Train and educate staffs to accept new systems and implementations and ensure all given tasks are carried out to expectation.
- Manage all production activities and workers within an assigned area.
- Responsible for meeting targets on productivity and quality.
- Responsible for implementing a supervisory control and reporting system within the area.
- Full commitment is expected to ensure that total quality control is being practiced by all personnel within their authority.
- Ensure machine start up on time and hygiene inspection is performed before production, and ensure operating parameters such as sealing temperature, machine speed, efficiency and wastage are under control during production running, and thorough cleaning with 5S implementation after production.
- Perform regular auditing to ensure plant machineries are properly maintained and faulty machinery are to be repaired.
- Report to Production Manager and liaise with technical staff, quality controllers and store personnel to obtain maximum support to achieve planned targets.
- Ensure that the line operating controls and reports are completed accurately, timely and distributed to the relevant personnel.
- Proactive thinking in solution and have ownership of problems and achieve total excellence.
- Any other tasks assigned by superior or management.
Job Requirement:
- Candidate should possess a Diploma or Degree holder in engineering or equivalent
- Preferably at least 3 year of related working experience.
- Preferably Executive level specializing in Production or equivalent.
- Good communication skills in English & Bahasa Malaysia language for both spoken and written
- Able to speak in Mandarin is added advantage
Job Types: Full-time, Permanent
Send your resume to : recruitment.admin@thongguan.com
Contact No : 017-6544288
Job Description:
- Overseeing e-commerce activities on product listing, pricing, and promotion on the e-commerce platforms (internal and external platform).
- Manage on daily e-commerce routine, including product listing, inventory management, shipment, order fulfilment, and promotional material and visual.
- Planning and execute e-commerce online campaign and promotion to meet company goal.
- Responsible for analysing data to identify trends, track performance, and make data-driven recommendation for improvement.
- Attend to customer inquiries on all e-commerce platform (internal and external).
- Implementing customer retention strategies to increase repeat purchases and loyalty.
- Attend to customer inquiries on all e-commerce platform (internal and external).
- Stay updated on industry trends and competitor activities to inform strategic decisions.
- Work closely with marketing and operation team, to ensure seamless e-commerce operations and enhance customer experience.
- Undertake other ad hoc assignments as required.
Job Requirements:
- Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/ Management, Marketing, Mass Communications or equivalent.
- Minimum of two years of experience in an e-commerce role would be an advantage.
- Strong knowledge of e-commerce platforms.
- Ability to work collaboratively in a fast-paced environment
- Able to work independently with minimum supervision, self-motivated and a team player.
- Proficient in using Adobe Illustrator/Adobe Photoshop.
- Proficiency in both Mandarin and English (written and verbal).
Job Types: Full-time, Permanent
Job Type: Full-time
Send your resume to : recruitment.admin@thongguan.com
Job description:
About the Role
This role is responsible for developing new business opportunities and maintaining strong relationships with existing customers within the local market. The position involves identifying potential customers, understanding market trends, handling customer inquiries, and providing suitable product solutions.
You will work closely with the Sales Manager and internal operation departments to ensure customer requirements are met, orders are processed smoothly, and shipments are delivered on time. The role also requires regular customer engagement and visits to strengthen business relationships and support sales growth.
Key Responsibilities
- Develop new business opportunities and maintain strong relationships with existing local customers.
- Identify and pursue potential customers through market research, sales leads, and industry networking.
- Promote and sell the company’s plastic products and solutions to customers in the local market.
- Understand customer requirements and recommend suitable products based on their needs.
- Handle customer inquiries, quotations, orders, and follow-ups professionally and promptly.
- Investigate customer complaints or issues, coordinate with relevant departments, and propose appropriate solutions.
- Work closely with the Sales Manager to resolve customer issues and ensure a high level of customer satisfaction.
- Prepare and maintain accurate sales reports, customer records, and sales performance updates.
- Coordinate with Production, Planning, Warehouse, Logistics, and other relevant departments to ensure orders and shipments are delivered on time.
- Monitor customer orders and follow up on delivery status to ensure smooth order fulfilment.
- Conduct customer visits when required to maintain strong business relationships and identify new sales opportunities.
- Monitor market trends, competitor activities, and customer requirements to support business development strategies.
- Achieve assigned sales targets and contribute to the overall growth of the local sales business.
About You
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in Business, Marketing, Sales, or a related field.
- Preferably with 2–3 years of experience in sales, preferably within the plastic manufacturing, packaging, FMCG, or related manufacturing industry.
- Candidates with a background or existing experience in the plastic manufacturing industry are highly preferred.
- Experience in local sales / B2B sales will be an added advantage.
- Mandarin speakers are preferred to communicate effectively with Mandarin-speaking customers and business partners.
- Passionate about sales and motivated to develop new business opportunities.
- Strong communication, negotiation, and interpersonal skills.
- Customer-oriented with good problem-solving and follow-up skills.
- Able to work independently as well as collaboratively with internal departments.
- Willing to travel for customer visits when required.
- Possess a valid driving licence and own transportation would be an added advantage.
Job Types: Full-time, Permanent
Send your resume to : recruitment.admin@thongguan.com
Whatapp to : 017-6544288
Job description
Responsibilities:
- Plan and execute events such as roadshows, exhibitions, outlet samplings, and tea truck campaigns.
- Coordinate with internal teams, suppliers, and field crews to ensure smooth and timely execution.
- Supervise on-site setup and troubleshoot issues to ensure high-quality, glitch-free events.
- Track and report on event performance, including sales and stock updates.
- Identify creative advertising or branding opportunities in high-impact locations.
- Monitor supplier performance and stay updated on market trends and competitor activities.
- Conduct post-event reviews and suggest improvements for future campaigns.
Requirements:
- Possess own transport for travelling
· Ability to communicate in Mandarin is a plus point.
- Strong planning and coordination skills
- Comfortable with fieldwork and flexible hours
- Good communication and problem-solving abilities
- Able to manage multiple tasks and meet deadlines
- Experience in events or marketing roles is an advantage
Job Types: Full-time, Permanent
Send your resume to : recruitment.admin@thngguan.con
Whatapp no :017-6544288
Job description
Responsibilities:
-Track the trends of product in market & to identify opportunities and threats
– To study and set product value proposition development, product pricing, product line revenue and margin management.
– Fully understand the market, filter all collected requirements, and provide guidance to product / R&D team for improving product performance.
– Involve in developing marketing campaigns to promote a product or idea. It is a varied role that includes planning, advertising, public relations, event organisation, product development, distribution, sponsorship and research.
– Enhancing overall aesthetic and design features of the product and packaging to meet the Project deliverables as well as all artwork proofreading.
– Keeping track of projects’ status and communicate with key stakeholders, efficient in managing project
– Communicate the value proposition of the products to the sales team and develop sales tools to support the selling process
– To have experience in writing Business Requirement Specification
– Submission of product related reports on weekly basis with accurate data.
– Correspond with suppliers and sales team on all product related products such as inquiries, complaint raised by customers, etc.
Qualifications:
-Degree in Business studies, Marketing or relevant discipline.
– At least 1 to 3 year(s) of relevant working experience, preferably in FMCG / Organic background
– Able to adapt quickly to constant changes in operational processes
– Proficiency in computer skills, Microsoft Excel, Word & PowerPoint
– Ability to multi-task, organise, systematic & be resourceful
– Strong analytical skills, data-driven thinking, interpersonal and presentation skills
– Ability to think creatively and innovatively.
– Good communication skills in English, Malay and Mandarin to effectively communicate with Mandarin-speaking clients.
– Possess own transport and willing to travel nationwide if required
– 5 working days per week and willing to work at Sungai Petani
Job Types: Full-time, Permanent
Send resume to : recruitment.admin@thongguan.com
Whatapp no to : 017-6544288
Job description:
Position Summary
The Graphic Designer is responsible for creating engaging and visually appealing designs that effectively communicate the company’s message across digital and print media. This role involves conceptualizing ideas, developing brand materials, and supporting marketing, social media, and communication initiatives.
Key Responsibilities
1. Design & Creative Development
Develop creative concepts, layouts, and visual assets for marketing materials, advertisements, brochures, social media, websites, packaging, and presentations.
Ensure all visuals are aligned with brand identity and communication guidelines.
Adapt designs for various platforms, including print, digital, video, and social media.
2. Branding & Visual Identity
Maintain brand consistency across all design projects.
Support brand updates, new logo or campaign design concepts, and product visual mockups.
3. Digital & Social Media Content
Design engaging visuals for social media posts, stories, and advertisements.
Create digital assets such as banners, email templates, and web graphics.
Collaborate with the marketing team to enhance digital campaigns with strong visual impact.
4. Collaboration & Project Management
Work closely with marketing, communications, and product teams to understand design needs.
Manage multiple design projects and meet deadlines effectively.
Provide creative input and design recommendations during meetings.
5. Technical & Production Tasks
Prepare final artwork files for print and digital output.
Liaise with printers, vendors, and suppliers to ensure high-quality production results.
Stay updated with the latest design trends, tools, and technologies.
Required Skills & Qualifications
Diploma/Degree in Graphic Design, Visual Communication, or a related field.
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and 3D design software.
Knowledge of video editing and motion graphics is an added advantage.
Strong attention to detail with a good sense of aesthetics and layout.
Excellent communication, time management, and teamwork skills
Job Types: Full-time, Permanent
Send your resume to: recruitment.admin@thongguan.com
Whatsapp to : 017-6544288
Job description:
Job Scope:
1. Strategy & Planning
Develop and execute social media strategies to enhance brand awareness in China and other Mandarin-speaking markets.
Align content plans with company objectives — marketing campaigns, trade shows, product launches, and recruitment drives.
Research and identify trends, hashtags, and audience interests relevant to packaging, logistics, and sustainability.
2. Content Creation & Management
Create engaging posts, articles, and videos tailored for WeChat Official Account and Xiao Hong Shu audiences.
Localize existing English content into Mandarin with proper cultural adaptation.
Design visuals, infographics, or short videos (using Canva, CapCut, etc.) to enhance post attractiveness.
Maintain a consistent posting schedule and brand tone across platforms.
3. Community Engagement
Monitor comments, messages, and mentions; respond promptly and professionally.
Build and maintain relationships with key followers, influencers, and industry partners.
Encourage user engagement through interactive posts, polls, and story features.
4. Campaigns & Promotions
Plan and execute targeted marketing campaigns (e.g., product highlights, trade fair participation, case studies).
Coordinate with sales and marketing teams to promote new solutions or success stories.
Track and analyze campaign performance to optimize reach and engagement.
5. Analytics & Reporting
Monitor account growth, impressions, engagement rates, and follower demographics.
Prepare monthly social media performance reports with insights and improvement plans.
Use analytics tools (WeChat backend, RED analytics, or third-party tools) to measure ROI.
6. Collaboration & Branding
Work closely with the marketing and sales teams to ensure consistent messaging.
Support brand-building initiatives — corporate videos, recruitment content, sustainability storytelling.
Liaise with external partners, KOLs, or design agencies when needed.
Requirements / Skills
* Proficiency in Mandarin and English (spoken & written).
* Familiar with WeChat Official Accounts, WeChat Channels, and Xiao Hong Shu operations.
* Strong content creation and copywriting skills with an eye for visual presentation.
* Knowledge of B2B marketing or industrial products (preferred but not mandatory).
* Analytical mindset with basic data tracking and reporting ability.
Job Types: Full-time, Permanent
Send your resume to : recruitment.admin@thongguan.com
Whatsapp to : 0176544288
Job description:
Job scope of duties are as follows:-
- Directly responsible for leading the operations and overall quality systems in production, coordinate with materials procurement, production planning, quality control, communication and continuous improvement.
- Planning and organizing staff shift roster and tasks
- Reporting plant or machinery breakdowns to maintenance technicians
- Maintain high standards of housekeeping and safety requirements at the factory area
- Stock control
- Motivating your team
- Producing management reports on performance
- Monitoring quality control
- Update paperwork such as daily production report, sick leave and ISO documents
- Identify and organizing training needs
Other Requirements:
- Candidate must possess at least Diploma in any field
- At least 1 Year(s) of working experience in the related field is required.
Technical knowledge :
- At least basic knowledge of machine maintenance , documentation and system.
Job Types: Full-time, Permanent
Send your resume to : recruitment.admin@thongguan.com
Whatsapp to : 017-6544288
Job description:
Responsibilities:
Responsibility and accountability for inventory management and all warehouse operations.
Arrange and coordinate delivery inspections to ensure product quality and compliance with requirements.
Monitor stock levels and place orders to replenish products as needed to maintain optimal inventory.
Monitor and ensure inventory accuracy through regular cycle counts, stock takes, and reconciliation of variances.
Investigate inventory discrepancies and implement corrective actions.
Use warehouse management systems (WMS) to track inventory movements and maintain records.
Generate and analyse weekly and monthly operational reports (inventory aging, slow-moving stock, delivery performance, etc.) to support decision-making.
Liaise with transporters, and internal departments to coordinate operations smoothly.
Requirements & Qualification:
– Degree in Warehouse or Logistics
– Professional qualification in logistic, supply chain, material management is an added advantage.
– Knowledge in handling ERP system
– At least 3 years above Warehouse (2-4 years prior experience)
– Good interpersonal and leadership skill
– Able to work independently and have self-discipline
Job Types: Full-time, Permanent
Send your resume to : recruitment.admin@thogguan.com
Whatsapp to : 017-6544288
Job description:
About the Role
We are looking for a dedicated and skilled Electrical Engineer to join our team. The ideal candidate will be responsible for designing, maintaining, and improving electrical systems to ensure safe, reliable, and efficient operations. Resolve electrical issue and doing preventive maintenance.
Key Responsibilities:
- Design, develop, and review electrical systems, drawings, and specifications.
- Oversee installation, testing, and commissioning of electrical equipment.
- Perform troubleshooting, preventive and corrective maintenance.
- Ensure compliance with electrical safety standards, regulations, and company policies.
- Coordinate with contractors, technicians, and relevant departments for project execution.
- Prepare documentation, reports, and maintenance records.
Requirements
Education: Bachelor’s or Master’s degree in Electrical, Mechanical, or Chemical Engineering.
Experience: must 3–5 years in a manufacturing
Skills: Technical proficiency in simulation software, strong data analysis, troubleshooting skills, and project management capabilities.
- Experience in electrical system design, maintenance, or industrial environment is an advantage.
- Good problem-solving skills and ability to work independently.
- Able to communicate effectively and work in a team.
- Proven competent in electrical troubleshooting
Job Types: Full-time, Permanent
Send your resume to : recruitment.admin@thongguan.com
Whatsapps : 017-6544288